When Deputy Mike Hotz, 44, of the Nashville Police Department received a call this week about a person in crisis at Victory Memorial Bridge, he made a critical decision: he would not rush in with force.
Instead, Hotz stopped at a safe distance, introduced himself, and began a conversation.
"I just want to talk to you," the officer said to the man standing at the bridge's edge, attempting to establish a connection and calm him down.
What followed was an extended dialogue in which Hotz listened to the man's story and the distress he was experiencing. Drawing on his background as a combat veteran and his training in crisis negotiation, Hotz gradually worked to build trust with the individual.
At a pivotal moment, the deputy told the man he wouldn't do anything unexpected and simply asked if he could shake his hand.
The man agreed.
That handshake proved to be the turning point. It evolved into an embrace, and the man stepped back from the bridge's edge toward the waiting officers and emergency personnel.
"I love you. Everything's going to be okay," Hotz told him during the embrace.







