McDonald's Diner Finds Shocking Surprise in Burger

A diner at the McDonald’s branch in Yes Planet, Jerusalem, was shocked to discover a snail inside their burger, sparking outrage and prompting a public demand for accountability from the fast-food giant. The incident was detailed in a Facebook post, which has since gone viral.

A Disgusting Discovery

The unnamed customer recounted the unsettling experience, noting they were just two bites into their meal when they found the snail. “Instead of fries and ketchup, I found a snail inside my food. Yes, a snail. Inside the meal,” they wrote in an angry post. Accompanied by photos and a video, the diner described their disgust and disbelief, questioning how such an incident could occur at a major chain like McDonald’s.

Upon reporting the issue to a staff member, the customer was told the snail likely came from the lettuce. “Evidence? I have it. Video? I have it. Disgust? Double,” the diner stated.

A Disappointing Response

The customer contacted McDonald’s Israel customer service, expecting a sincere apology and accountability. Instead, they were offered a complimentary meal (snail-free this time) as compensation, which they deemed inadequate and insulting. “A snail in my food, and you offer me more food? That’s not compensation; it’s a disgrace,” they wrote. “Where’s the oversight? Where’s the responsibility? And what’s the message to customers? That we need to check every bite?”

The diner demanded a serious response, immediate action, and proper compensation for the “harm, disgust, and disrespect” caused by the incident.

McDonald’s Reaction

McDonald’s Israel issued a statement acknowledging the incident as “unusual” and not reflective of their “high standards of food safety and quality.” The company said it has launched an investigation with its vegetable supplier to determine the cause and promised to share the findings with the customer. “We reiterate our apology for the incident,” the statement added.

Customer service had responded to the diner’s complaint, saying: “We sincerely apologize for the incident. We take this matter very seriously and will address it with the relevant parties to ensure such incidents do not happen again. Benefits have been sent to you via SMS, in hopes of a corrective experience in the future.”

Source: Roni Shakedi, Israel Hayom