Immediately after the aircraft stopped, emergency crews arrived. Rescue personnel helped bring Lancaster back inside the aircraft, and then the most astonishing detail of the incident became clear: the captain was alive. He was transferred to Southampton General Hospital, where he was treated for frostbite, bruising, and fractures, including injuries to his hand and wrist. Despite the extreme conditions he had endured, he survived. Among the 81 passengers there were no fatalities, and the incident ended without loss of life.
After the aircraft landed and passengers were evacuated, an investigation began to understand how an airliner's windscreen could tear away during flight. The British Air Accidents Investigation Branch examined the aircraft, the windscreen, and maintenance work performed shortly before takeoff.
The findings were unequivocal: the windscreen had been installed using bolts that did not meet required specifications. Investigators found that 84 of the bolts used to secure the windscreen were too small in diameter, and six additional bolts were the correct diameter but too short in length. Although these were very small differences in bolt size, they were significant regarding the windscreen's ability to withstand forces acting on it during flight.
The investigation didn't stop at finding the incorrect bolts. Investigators found failures in the maintenance process, supervision, and quality control. The windscreen replacement had been performed shortly before the flight, and the work was not inspected in a manner that should have identified the problem. It was also discovered that the previous windscreen had been installed using inappropriate bolts, and the error was essentially replicated when it was replaced. The findings raised serious questions about how maintenance work was conducted and the control systems designed to prevent such errors.
Crew members received recognition for their performance. First Officer Alastair Atchison and cabin crew members Susan Gibbins and Nigel Ogden were awarded the Queen's Commendation for Valuable Service in the Air. Atchison additionally received the Polaris Award in 1992, in recognition of his handling of the incident and his success in bringing the aircraft to a safe landing.
Timothy Lancaster himself recovered from his injuries, and like anyone who loves their profession, he returned to flying within a few months.